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General

These terms and conditions will apply to all transactions placed online with Silver Jewellery Cavern. Please read carefully before placing any order. All contracts shall be governed by and construed in accordance with English Law and any dispute between us will be resolved exclusively in the courts of England and Wales. Nothing in these terms and conditions will be deemed to affect your statutory rights.

By using this site you are agreeing to these terms and conditions.

Orders

We are pleased to accept orders by any of the following methods. Online transaction via secure server or by *. All credit / debit card transactions are subject to validation checks and are authorised by the card issuer. We accept MasterCard, Visa, Delta, Switch, Maestro and Solo *. If the issuer of your card refuses to authorise payment to us, we will not be liable for any delay and / or non-delivery of your order. No orders will be accepted or processed without a valid card payment in the name of the registered cardholder.

Order Acceptance Policy:  Your receipt of an electronic or other form of order does not signify our acceptance of your order.  Neither does it constitute confirmation of our offer to sell.  We reserve the right at any time after receipt of your order, to accept or decline your order for any reason and we reserve the right at any time after receipt of your order, without prior notice to you, change the price as stated by the policy. Prices Subject To Change Without Notice.

Delivery

Orders are normally dispatched within 1 to 2 working days, using Royal Mail Special Delivery.  Occasionally we have problems or delays in which case we would contact you via email.  Shipping Addresses: You are responsible for ensuring that the CORRECT shipping details are given during the checkout procedure. So please Check you Shipping Details very carefully before confirming your order as you pass through checkout. Customers will be charged any costs incurred by Silver Jewellery Cavern for retrieving any orders sent as a result of incorrect shipping details.

Returns and exchanges

Damaged Merchandise: Any damaged items received as a direct result of shipping/packing errors must be notified within 3 working days. Please keep all packaging as it is often required for any insurance claims. If you do not keep it & as a result the insurance void the claim, then Wholesale Silver Jewellery Cavern will not be held liable.

Incorrect Damaged Merchandise: Any items received faulty or incorrect please advise by email & await instruction. We will not accept returns without prior notification as we are not always available for returns to be delivered, so they would be returned to sender at your own cost.
Returns Policy: If for any other reason you consider you need to return an item then you must email us prior to returning the goods to see if any arrangements can be made. We do not operate a sale or return policy. This does not affect your statutory rights. If items arrive incorrect or damaged see below.
Damaged or Incorrect Orders: Although We try very hard to ensure the correct items are packaged appropriately for safe transit there are rare occasions when things go slightly wrong.
Damaged Goods: Should you be unfortunate enough to receive damaged goods then you must email us upon receipt of these goods. You must keep all of the original packaging, as very often this is inspected by post office. If the goods were packaged satisfactorily We will replace the goods & the insurance will cover any such loss. If We are found to have packaged the goods inappropriately then We will of course send out a replacement. Occasionally a damaged item may be sent out by accident. We quality check every single item we receive, however mistakes can happen, obviously in these rare incidences we would replace the product at our own cost, but please keep the said item until you hear from us. We will not accept returns without prior notification as we are not always available for returns to be delivered, so they would be returned to sender at your own cost.

Incorrect Orders: If We have made a mistake by sending you the wrong Item you need to email us as soon as possible. We will then arrange with you to return the item at no cost to yourself & send out the correct item to you as soon as possible.

Back Orders: There are times when we run low or out of stock, if new stock has already been ordered then it is not always removed from the site, particularly if it is due in quite soon. When this happens we will place the items on back order & contact you to arrange payment & delivery. Should an item be discontinued again we would advise you. Please Rest Assured We only ever charge you for the amount of goods actually posted to you.

Products, prices and content
Minimum Orders are £75: As a wholesale business we DO NOT accept orders below £75 before shipping. This is because it is as time consuming making up small orders as larger ones & as such is not viable.

Whilst every effort is made to ensure the pictures and colours depicted on the site match as closely as possible those of the actual product due to technical limitations, some colours may vary.  Also because we use Gemstones the pictures and sizes are a guide only and may vary slightly.

All prices are shown in pound sterling (£)

Prices, product descriptions and specifications are checked to the best of our ability, and whilst every effort has been made to make them accurate, no responsibility will be accepted for errors and omissions.

Any information displayed on our web site or other printed matter by the company is not regarded to be authoritative or certified as the best practice and is only considered to be useful supplementary advice to other certified codes of practice. All information on our web site is updated regularly.

We reserve the right to alter our prices and specifications without notice.

Ownership of goods

All items supplied to the customer remain the property of Silver Jewellery Cavern until final payment of all sums owing in respect of those goods has been received in full by us.

Comments and complaints

If you wish to comment or complain about any aspect of your dealings with us please write to Silver Jewellery Cavern,  The Old Mill & Smithy, Slaughterbridge, Camelford.  Cornwall.  PL32 9TT.  Or contact us via Telephone: 01840 214 715 or email:  silverjewellerycavern@hotmail.co.uk.   We will reply within five working days of receipt.

Privacy policy

Silver Jewellery Cavern does not, under any circumstances, share customer information, including email or postal mail address, phone numbers etc, with anyone. It is not our policy to Spam or send unwanted postal mail. Any email sent will only be to notify customers of new or sale items, or to acknowledge information on any orders We have received.

We will never ask you for a password via email, phone or any other form of communication. If you have any account problems or are sent email from us which seem out of the ordinary or unwarranted, DO NOT give out financial or personal information until you have contacted us via our contact us Link.

We will collect and store any personal data that you may volunteer whist using our services, e.g. placing an order, joining our e-mail newsletter or entering a prize draw or competition.

The type of information that we will collect will include – Your title and name, known address, contact telephone numbers, e-mail address, order and payment details. Details may be forwarded securely to other parties in order to fulfil this order only. These will include delivery and payment partners.

We will collect and store information about you to allow us to firstly, process and fulfil any order requirements and secondly to provide you with information to keep you up to date on products, services or promotions we run from time to time. We may also use your information to contact you for market research purposes by email, phone or mail. You can opt out of this at any time, either by writing or emailing us.

Individuals registering their details or subscribing to the newsletter online may do so on the understanding that they are aware of the intended purpose for the collection of data. An opt-out option is available by clicking on the unsubscribe link in the newsletter we may send you.

In addition to the Information that you supply to us, information and data may be automatically collected through the use of cookies. Cookies are small files stored within your web browser from our website. Cookies do not collect personal information about you nor do they allow us to access your computer in any way. All information is collected lawfully and in accordance with the Data Protection Act 1998 .

We use tracking cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and no personally identifiable information is stored.

You can choose to accept or decline cookies. All web browsers automatically accept Cookies, you can modify your browser security settings to block Cookies although you should be warned that changing Cookie settings can adversely effect the performance of our website.

Links to other websites

Our website may contain links to other websites or services. You should note that we are in no way responsible for the content or privacy policies these websites / services may have in place and advise that you use caution and refer to these websites own Privacy statements and terms.

Security

We would like you to be confident about ordering online, we use secure socket layer (SSL) technology to ensure that your details are safe and information you provide is fully encrypted so that it cannot be read by third parties. Your browser will confirm that you are shopping in a secure environment by showing a locked padlock icon or an image of a key in the bar at the base of your screen.

Copyright ©

The contents of this site and other publications from Silver Jewellery Cavern are owned or licensed to Silver Jewellery Cavern or are used with permission by the owner, Reproduction strictly by permission only.